How to Get Technical Help with Labster

Labster has a dedicated Help Center for students, so you can search for your solution or speak with a live representative without asking your teacher for help. Use these support features if you are stuck.

  • Student Help Center - Search our help articles for common troubleshooting answers
  • Live chat - Located on Labster.com by either clicking “LIVE CHAT” in the top right corner of the navigation bar or by clicking the chat icon at the bottom right corner to expand our chatbot window. 
  • Loading difficulties - Depending on your computer and internet speeds, the simulation might take up to five minutes to load. Otherwise, this link will help you troubleshoot common loading difficulties.
  • How can I clear the browser cache and cookies? Learn how to clear your browser's cache and cookies and why it's important.

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